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As the company races to exchange its Galaxy Note 7s from customers, the company has released a software update to address the battery overheating problems. Don’t let the battery charging process go above 60 percent of its charging output.
“This plan is for the safety of the customers,” the company said in a front-page ad in the newspaper Seoul Shinmun. It wasn’t clear if or when the software update might be extended to other affected countries like the U.S.
In the U.S., the company is working with the Consumer Product Safety Commission to figure out how a formal recall of the phones will work.
Asked about the software update, a Samsung spokesperson in the U.S. said that “no action will be taken without the approval of the CPSC.”
Portions of this article were taken from a CNN/Money report on the same subject.
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