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[CNN] Earlier in March, Alisabeth Hayden, from Washington state in the US, was separated from her AirPods – Apple’s pricey micro headphones – while disembarking from a plane in San Francisco. She swiftly realized that they appeared to have been stolen.
Hayden used inflight Wi-Fi to track the earphones using the “Find My” app, which tracks Apple devices. The AirPods were showing at SFO. Then she realized they were moving… They moved to Terminal 2. Then to Terminal 3. Then they were on Highway 101, heading south towards San Mateo. They ended up at what appeared to be a residential address in the Bay Area, and stayed put there for three days.
United [Airlines], she says, were “godawful” in their communications with her… The person who helped? A detective from San Mateo police force, working at the airport.
United confirmed to CNN that the employee works for a United vendor, and said that the matter has been handed over to law enforcement…
The matter is now being handled by the San Francisco Airport Police Department, which plans to submit the case to the San Mateo District Attorney’s office, a spokesperson for San Mateo County confirmed to CNN.
After 12 days of chasing, Hayden finally got her AirPods back – although not in peak condition. “They look like they’ve been stomped on,” she says. “They were wrapped in a toilet paper-sized piece of bubble wrap, Why bother?”
When she flagged United about their condition, she says, she was told to leave feedback through the contact form on its website. A week later, and after CNN first contacted the airline about her case, Hayden was told she would receive $271.91 in “expenses” (to buy a new pair) plus 5,000 miles as an apology.
Via: CNN.com
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