This morning, Samsung (KSE) has taken out a full-page ad in The Korea Herald, The New York Times, and The Washington Post to apologies for the problems that Galaxy Noter 7 users had with the device.
Below is a copy of the ad:
Here are excerpts of the ad, which was written by Samsung’s President and CEO, Gregory Lee:
“An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. Â For this we are truly sorry.”
“We will re-examine every aspect of the device, including all hardware, software, manufacturing and the overall battery structure. Â We will move as quickly as possible, but will take the time needed to get the right answers.”
Samsung has yet to determine the cause of the fires in the original and replacement units.
At last check, it has been determined by the U.S. Consumer Product Safety Commission that their have been more than “10 other fires” since the recall from persons who refused to return the phone to Samsung.
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