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Microsoft’s pricey Surface Book laptop is frustrating buyers with crashes, “unplanned shutdowns,” overheating issues and a “Sleep of Death” issue that regularly causes machines to become completely unresponsive during sleep. Users complain that Microsoft isn’t addressing the problem.
Addison Snell, the chief executive of Intersect360 Research, wrote about his “nightmare” experience with a top of the line Surface Book he paid over $4,000 for, noting for The Register UK that Microsoft hasn’t offered a solution and refused to replace or return his defective machine.
Surface Book is a premium priced, more conventional laptop with a detachable screen that Microsoft introduced last year alongside its fourth edition of the tablet-oriented Surface Pro 4.
“Whenever the system goes to sleep for a few hours or more, chances are it’s not going to wake up,” Snell wrote. “These long sleep periods, such as overnight, usually result in system crashes. The start of my work day, almost every day, involves bringing my Surface Book back from an unplanned full shutdown.”
After three months of trying to find a solution for the Surface, he discovered the problem is so common it has a name: “Sleep of Death.” Discussion site Reddit has 50 threads about the issue, and Microsoft’s own support site returns over 75,000 results when searching for Surface Sleep of Death.
“A simpler search like ‘Surface sleep crash’ nets even more: 250,000,” Snell wrote.
To read the rest of the AppleInsider.com article, click here.
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