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Multiple reports are coming in saying that the newly released WatchOS 5.1 update is getting ‘stuck’ at the Apple logo, while others are reporting that the watch has froze altogether, even for those users who have the Series 4.

Some customers who contacted Apple were initially told that the update could take a few hours, but multiple people have seen no progress after three or more hours.

Not all customers who have an Apple Watch Series 4 have had problems installing the watchOS 5.1 update, but as a cautionary measure, it’s worthwhile to hold off downloading and installing the software until Apple pushes a fix. Apple has not pulled the watchOS 5.1 update as of yet.